Customer Service Contact Information


 

Policy Owner Service
Updated
10-2020
 
   
Carrier Customer Service Phone Number
   
Allianz Life & Annuity 800-950-5872
Allianz (LTC) 800-950-5872
American Equity Investment Life Ins.
Co.
888-221-1234
American General 800-247-8837 Agent Policy Service
(Life)
American General 800-888-2452 Policy Owner Contact
Center (Life)
American General Annuities 888-438-6933 Agent Policy Service
American General SPIA 888-438-6933 Agent Policy Service
American General Annuities 800-242-4079 Policy Owner Contact
Center
American General Variable Universal
Life
800-251-3720 Agent Policy Service (VUL)
American General Variable Universal
Life
800-340-2765 Policy Owner Contact
Center (VUL)
American Mayflower (Genworth) 888-587-8511 Customer Service
American National Ins. Co. 800-899-6806 Customer Service (Life
& Annuity)
American National Ins. Co. (NY) 866-490-3163 NY Customer Service (Life
& Annuity)
Ameritas 800-745-1112
AVIVA (Athene) 800-866-9933
AVIVA Life & Annuity of NY (Athene
NY)
800-926-7599
AXA Equitable 888-228-6690
AXA – MONY 800-487-6669
AXA – US Financial Life Ins. Co. 800-959-3894
Bankers Life 800-283-8011 (Life) | 800-787-1431
(Annuity)
Banner Life (Legal & General) 800-638-8428
Brighthouse Financial (MetLife) 877-638-0411
Canada Life 888-252-1847
Cincinnati Life 800-783-4479
CNA 800-CNA-2000
CNA LTC 800-775-1541
Columbus Life 800-677-9595
Delaware Life Ins. Co. of NY 877-750-8683
Empire General (Protective) 800-866-9933
Equitable Life & Casualty 800-352-5150
EquiTrust Life Ins. Co. 866-598-3692
F & G Annuities & Life 888-513-8797
First Colony (Genworth) 888-436-9678
First Penn Pacific (LFG) 800-487-1485
Fidelity Security 800-648-8624
Foresters Financial 866-466-7166
Fort Dearborn (Dearborn National) 800-538-0379 (Non-NY) | 888-851-9156
(NY)
General American (MetLife) 800-638-5433
Genworth Life 888-325-5433
Genworth NY 888-325-5433
Genworth Annuity 800-221-9501
Genworth LTC 800-456-7766
Gerber Life 800-704-2180
Global Atlantic (Accordia Policies) 800-262-6976
Global Atlantic (Aviva Policies) 800-800-9882
Guardian Life 888-482-7342
Guarantee Trust Life Ins. Co. 800-338-7452
Hartford Life 800-243-5433
ING USA (Voya) 877-882-5050 Life & Annuity
Illinois Mutual Life 800-437-7355
Integrity Life Ins. Co. (W&S) 800-325-8583
Jefferson Pilot (LFG) 800-487-1485
John Hancock LTC 800-377-7311
John Hancock Annuities 800-824-0335
John Hancock USA (Life) 800-505-9427
Kansas City Life 800-821-6164
Lincoln Benefit Life 844-768-6777
Lincoln Financial 800-487-1485
Manulife (John Hancock) 800-505-9427
Mass Mutual 800-272-2216
Mass Mutual (LTC) 888-505-8952
MedAmerica (LTC) 800-544-0327
MetLife 877-638-0411
MetLife Disability 800-929-1492
Midland National Life Ins. Co. 800-923-3223 (Life) | 877-586-0244
(Annuities)
Minnesota Life/Securian 833-810-8265 (Life) | 833-810-8266
(Annuities)
MONY 800-487-6669
Mutual of Omaha (Life) 800-775-6000
Mutual of Omaha LTC 800-775-1000
National Integrity Life Ins. Co. 800-433-1778
National Life Group 800-732-8939
National Western Life Ins. Co. 800-922-9422
Nationwide 888-767-7373
North American Life & Annuity 877-872-0757 (Life) | 866-322-7066
(Annuities)
North American Life & Annuity 800-800-3656 Agent Line | 866-322-7066
(Annuities)
New York Life (Advanced Markets
Network)
866-695-3289 (Life)
New York Life 800-225-5695 General Customer Service
Ohio National Life 800-366-6654 (Life) | 888-925-6446
(Annuities)
Old Line Life (AIG) 800-231-3655
One America (LTC) 800-275-5101
One America/State Life (Life) 800-275-5101
Pacific Life 800-800-7646
Pan American 877-569-3075
Penn Mutual 800-523-0650
Penn Treaty 800-362-0700
Phoenix Life (Nassau Re) 800-541-0171
Presidential Life (Athene) 800-926-7599
Principal Life & Principal National
Life
800-654-4278
Protective Life & Annuity 800-866-9933
Prudential 833-888-6794
Reliastar/Reliastar Life of NY (Voya) 877-882-5050
SBLI 800-694-7254
Securian Financial 888-413-7860
Security Benefit Life 800-888-2461
Security Mutual Life 800-346-7171
Sun Life Financial 800-862-6266
Symetra 800-796-3872
Transamerica 800-852-4678
United of Omaha 800-775-6000
Union Central (Ameritas) 800-745-1112
UNUM 866-679-3054
US Financial Life Ins. Co. (AXA) 800-959-3894
US Life (AIG-NY) 877-686-7954
Voya 877-882-5050
West Coast Life (Protective) 800-866-9933
Western & Southern Life 877-367-9734
William Penn (Legal & General) 800-346-4773
Zurich 877-678-7534
   



 

 

 

 

 

 

 
Company Phone / Fax Email
AIG (877) 200-0220  
American General (877) 200-0220  
Allianz Life (800) 950-7372  
American National (800) 672-9960  
American Progressive (800) 645-4116  
Assurity Life (866) 276-7619  
Aviva (800) 800-9882  
AXA (800) 924-6669
Fax: (866) 239-3063
 
Banner Life (800) 638-8428 customerservice@bannerlife.com
Columbian Mutual (800) 347-0960  
Companion Life (800) 733-0662
Fax: (800) 775-6000
 
Fidelity Life (877) 704-6279  
Fidelity Security (800) 747-4464  
First United American (315) 451-2544  
Genworth – Life (888) 325-5433
Fax: (888) 325-3299
 
Genworth – LTC (800) 991-5684 LTCpolicyholder@genworth.com
Guarantee Trust Life (800) 323-6907  
ING Reliastar (877) 882-5050 servicecenter@using.com
ING Annuities (800) 369-5301 servicecenter@using.com
John Hancock Life (800) 505-9427 usagency@jhancock.com
John Hancock LTC (800) 377-7311  
Life Investors (877) 454-4768  
Lincoln Benefit Life (877) 254-0772  
Lincoln Financial (888) 946-2700  
Med-America (800) 544-0327  
Met Life – Life (877) 638-0411  
Met Life – DI (800) 929-1492  
Met Life – LTC (888) 565-3761  
Minnesota Life (888) 413-7860  
Mutual of Omaha (800) 775-7894  
Mutual of Omaha – LTC (877) 894-2478  
National Life of VT (800) 327-3367  
North American (877) 872-0757  
NANY (CT) (877) 364-1147  
Presidential Life (845-358-2300  
Presidential Life DI (866-747-5677  
Protective Life (800) 866-9933  
Principal Mutual (800) 247-9988  
Prudential LIFE (800) 782-5356  
Prudential LTC (800) 782-5356  
SBLI of Mass (888) 224-7254  
Security Mutual (800) 382-6400
Fax: (607) 722-0598
 
Transamerica (800) 852-4678  
Union Central – Life (800) 319-6901  
Union Central – DI (800) 319-6901  
United of Omaha (800) 775-7894  
US Life (877) 200-0220  
West Coast Life (877) 778-3500  

carrier customer service numbers – PDF of Customer Service numbers